Terms and Conditions

Terms

This website is operated by or on behalf of Polka Dot Pop (ABN 12865013837) under the domain name www.polkadotpop.com.au

Your use of this website is conditional upon your acceptance and compliance with our terms and conditions. The Polka Dot Pop Website, and the information, graphics, materials and any products or services offered on the Polka Dot Pop Website, is governed by these Terms of Use and the associated Privacy Policy.

Polka Dot Pop reserves the right to amend the terms and conditions at any given time without notice to the consumer. By continuing the use of the Polka Dot Pop Website, you are agreeing to comply with the amended terms and conditions.

Any Special Terms can be found on the Polka Dot Pop Website. Other information about the Service and Polka Dot Pop is also available on the Polka Dot Pop Website. If there are any queries, please contact us a shop@polkadotpop.com.au

Access

In order to access the Polka Dot Pop Website;

1. Be an individual of at least 18 years of age, and able to legally sign and comply with any legal contracts, with your own name;

2. Have a valid and active email address;

3. Have a valid credit card or other valid payment method.

Privacy

By using the Polka Dot Pop website you are consenting to the collection of information by www.polkadotpop.com.au .The National Privacy Principles, the Privacy Act 1988 and general law, place firm requirements on us to treat certain information collected, as confidential. At Polka Dot Pop we value your privacy, and commit to you, the consumer, that all personal information collected, will be held securely.

No details or personal information is required in order to view the Polka Dot Pop Website. Minimal contact information is required in order to make a purchase. This contact information and any other personal details that have been collected are strictly confidential.

At Polka Dot Pop we will not reveal, disclose, sell, or, share to any third parties any personal information that you may have provided to us, unless we have your definite consent to do so; the only exemption being; if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

As a consumer you have the right to subscribe to our mailing list, and all personal details will be strictly confidential. If you no longer wish to receive information about Polka Dot Pop, you can unsubscribe at any given time.

If you feel that your privacy has been breached in any manner, please contact us at shop@polkadotpop.com.au

Returns / Exchanges

Polka Dot Pop allows customers to return or exchange items if they are faulty or the wrong size.

We will only offer a refund if the item is still available online, this excludes faulty items (all our items are meticulously looked over prior to dispatch, however there may be times when we miss something). We offer exchange or credit if the item is the wrong fit, we do not accept change of mind (unless the order has not been dispatched).

Please ensure that all items are unwashed, unworn and in the original condition with the tags attached. We will NOT accept washed items for a return or exchange (all care instructions are listed on item descriptions, it is imperative that all care instructions are followed accordingly). To receive a refund, exchange or credit, please fill out the attached form, please include this form with your goods that are being returned. Items must be returned to Polka Dot Pop within 14 business days from time of delivery.

It is highly recommended that you send your item back using registered post. Once the items have been returned to us we will immediately start the exchange/refund process (please allow 7-10 business days for a refund to come through). Please note that we do not take responsibility for any items that are NOT received, to avoid this please ensure that registered post is used when returning items.

Please note that customers are responsible for shipping costs when returning/exchanging items to Polka Dot Pop (this excludes faulty items), we apologise if this may be an inconvenience.

If there are any discrepancies or queries please contact us at shop@polkadotpop.com.au and we will do our best to assist you.